Find answers to common questions about shopping on our prints, returns, payment options, and more in our FAQ section. Can’t find what you’re looking for? Contact us and we’ll be happy to help.
Frequently asked questions
About our prints
How big are your prints?
Our prints come in three sizes:
| Sizes | Dimensions (cm) | Dimensions (inch) |
|---|---|---|
| Small | 30 x 40 cm | 12 x 16 inch |
| Medium | 50 x 70 cm | 20 x 28 inch |
| Large | 70 x 100 cm | 28 x 40 inch |
Can I get a custom size print?
While we want to help out in any way we can, custom products are unfortunately one thing we are not able to provide at this time.
To ensure that our posters are the highest possible quality, some posters are only available in certain sizes. The resolution of the artwork may not be suitable for a larger print size than available.
Do prints come with a frame?
Frames are not included.
What paper do you use?
Museum-quality prints on thick and durable matte paper stock sourced from Japan.
- Paper thickness: 0.26 mm
- Paper weight: 190 gsm
- Giclée printing quality
Managing your order
Can I cancel my order?
Please contact us as soon as possible. Once your order has been processed and shipped you will not be able to change your address.
Can I change my order?
Please contact us as soon as possible. Once your order has been processed and shipped you will not be able to change your order.
Can I change my address?
Please contact us as soon as possible. Once your order has been processed and shipped you will not be able to change your address.
Can I track my order?
Orders are dispatched within 1-2 business days. Once your order ships, you will receive an email with tracking details and the estimated delivery date.
When will I get my print?
Orders are dispatched within 1-2 business days. Once your order ships, you will receive an email with tracking details and the estimated delivery date.
| Location | Delivery time | Cost |
|---|---|---|
| United Kingdom | 3-5 days delivery | Free tracked shipping |
| Europe | 4-6 days delivery | Free tracked shipping |
| United States | 7-10 days delivery | Free tracked shipping |
| Rest of the world | 7-10 days delivery | Free tracked shipping |
